Landlord Questions

 

Q: How do you screen tenants?
A: We conduct a comprehensive screening process that includes credit checks, employment verification, rental history, and background checks to ensure reliable tenants.

 

Q: How do you handle maintenance requests?
A: Tenants can submit maintenance requests online or by phone 24/7, and we coordinate repairs with trusted local professionals. Landlords are always informed of major repairs.

 

Q: How and when do I receive rental payments?
A: We collect rent from tenants and deposit it into your account on a set date each month after deducting management fees and any maintenance costs.

 

Q: Can I choose my own tenants?
A: We handle tenant placement, but you will have final approval before a lease is signed.

 

Q: What happens if a tenant doesn’t pay rent?
A: We follow a strict rent collection process, send legal notices as required, and assist with evictions if necessary, in accordance with landlord-tenant laws.

 

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Tenant Questions

 

Q: How do I pay rent?
A: Rent can be paid securely online through our tenant portal, via e-transfer, or other approved payment methods.

 

Q: What do I do if I need repairs?
A: Submit a maintenance request through our online portal or call us for urgent issues.

 

Q: Can I have pets in the rental unit?
A: Pet policies vary by property. Please check with us before bringing a pet into the rental.

 

Q: How much notice do I need to give before moving out?
A: Tenants must provide written notice according to lease terms and local rental laws, typically 60 days before moving out.

 

Q: What happens if I break my lease early?
A: If you need to end your lease early, contact us to discuss options, including lease assignment or an early termination agreement.

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